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U-Pass Inactiviation Due to Negative Balances

Created: September 12, 2014

Ventra recently changed their policy regarding negative balances and suspension. Any U-Passes with a balance over -$2.50 will be suspended.  In the past, balances had to be above -$10.00 to cause suspension.  

These negative balances can occur for a number of reasons. 

  1. A student has used PACE buses and not loaded money to pay for the fare.
  2. A student has used their U-Pass to pay for a guest and not loaded money on the card to pay for the fare.
  3. A system error.

The Graduate School cannot reimburse students for negative balances related to their Ventra U-Pass.  If you have a negative balance and your card is suspended, please contact Ventra directly at 1-877-NOW-VENTRA for assistance.  A Ventra representative will be able to determine the cause of the balance and assist you in bring your balance back to zero, reactivating your U-Pass.

To avoid acquiring negative balances:

  1. Load money onto your U-Pass if you are using it to pay for PACE buses or guests. 
  2. Check your balance regularly at VentraChicago.com. 
  3. Contact Ventra immediately if you notice suspicious charges on your account.